Refund policy

We have a 7-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lacureta@atomicmail.io.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lacureta@atomicmail.io.

Returns & Refund Policy

Last Updated: July 26, 2026

At LaCureta, customer satisfaction is important to us. Since our products are shipped directly from our fulfillment partners, we do not accept returns.

Please read our policy carefully before placing your order.

Returns

We do not accept returns for any reason, including:

  • Change of mind

  • Ordering the wrong product, size, or color

  • Accidental purchases

  • Items no longer wanted

  • Refused or unclaimed deliveries

Please ensure you review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, broken, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

Email us at info@lacureta.store with:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damaged, defective, or incorrect item

Once we review your claim, we will determine whether you are eligible for a replacement or a full refund. We may request additional information if needed.

Lost Packages

If your package is confirmed lost during transit, please contact us. After investigating with the shipping carrier, we will provide a replacement or a full refund if the package is confirmed as lost.

Refunds

Refunds are only issued in the following situations:

  • The item arrives damaged or broken.

  • The item is defective or does not function as intended.

  • You receive the wrong product.

  • Your package is confirmed lost during shipping.

If your refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind.

  • Incorrect size, color, or product selected by the customer.

  • Incorrect or incomplete shipping address provided by the customer.

  • Orders refused or not collected by the customer.

  • Delays caused by customs, weather, or shipping carriers.

  • Normal wear and tear or damage caused after delivery.

Order Cancellations

Orders may only be canceled before they have been processed for shipment. Once an order has entered processing or has been shipped, it cannot be canceled.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us:

Email: info@lacureta.store

We aim to respond to all customer inquiries within 1–2 business days.